Privacy policy
Last updated: 01 October 2025
Enowa Skincare is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://enowaskincare.com/
1. Information We Collect
We may collect the following types of personal information:
- Name, email address, shipping/billing address, phone number
- Payment details (via third-party payment processors)
- Purchase history and preferences
- Usage data and cookies (e.g., IP address, browser type)
2. How We Use Your Information
We use the information we collect to:
- Fulfil and manage orders
- Communicate with you (e.g., order updates, promotions)
- Improve our website and product offerings
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We may share data with:
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers
- Email marketing platforms (e.g., Mailchimp, Klaviyo)
- Analytics providers (e.g., Google Analytics)
4. Cookies and Tracking Technologies
We use cookies to improve your browsing experience. You can choose to accept or decline cookies in your browser settings.
5. Your Rights
Depending on your location (e.g., EU, California), you may have rights to:
- Access, correct, or delete your personal data
- Object to or restrict data processing
- Withdraw consent at any time
To exercise your rights, email us at contact@enowaskincare.com
6. Data Security
We implement appropriate technical and organizational measures to protect your data.
7. Changes to This Policy
We may update this policy from time to time. Please check back periodically for changes.
8. Contact Us
For questions or concerns about your data, contact:
Enowa Skincare
Email: contact@enowaskincare.com
Terms & Conditions
Last updated: 01 October 2025
By accessing or using our website, you agree to the following Terms and Conditions:
1. Products and Services
We offer natural skincare products for personal use. All sales are subject to availability.
2. Pricing and Payment
All prices are listed in GBP and are subject to change. Payment must be received in full before shipment.
3. Shipping and Delivery
We ship within United Kingdom. Delivery times are estimates only and not guaranteed. You are responsible for providing accurate shipping information.
4. Returns and Refunds
At Enowa Skincare, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
- Returns: We accept returns within 14 days of delivery. To be eligible for a return, products must be unopened, unused, and in their original packaging.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
- Return Shipping: Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect.
- Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on opened or used products unless they arrived damaged or defective.
To initiate a return, please contact our customer support team at contact@enowaskincare.com
5. User Responsibilities
You agree not to:
- Use the site for unlawful purposes
- Submit false or misleading information
- Copy or misuse our content
6. Intellectual Property
All content on our website, including text, images, and logos, is the property of Enowa Skincare and may not be used without permission.
7. Limitation of Liability
We are not liable for:
- Any harm caused by misuse of our products
- Allergic reactions or sensitivities
- Delays or errors due to third-party services
Use our products at your own risk. Always perform a patch test before full use.
8. Disclaimers
- Not Medical Advice: Our products and content are not intended to diagnose, treat, or cure any condition. Always consult a healthcare provider for medical advice.
- Allergy Warning: Our products contain natural ingredients that may cause sensitivity in some individuals. Please conduct a patch test before use.
- Results May Vary: Skincare results differ from person to person. We make no guarantees regarding product outcomes.
Contact
If you have questions about these policies, please contact us:
Enowa Skincare
Email: contact@enowaskincare.com